Executive Lifestyle
We are looking Customer Service Agent – Corporate & Air Charters whose duties will include executive servicing of our VIP customers.
Executive Lifestyle W.L.L incorporated in the Kingdom of Bahrain as a limited liability company with Ministry of Industry, Commerce and Tourism under the Commercial Registration No. 99500 obtained on 2016. We offer aircraft charters in the private, group and cargo sectors, but also further services such as holiday packages and concierge services.
Key Job Responsibilities
Respond positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale. Complete any service requests and sell related products such as car hire, hotels & transfers. Make the customer aware of their company travel policy, and communicate this to ensure adherence. Complete after call work, finalizing the traveler’s itinerary
Ensure customer traveler profiles and details are accurate; build & maintain booker stars
Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation
Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader
Develop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. Complete VIP traveler training to ensure 100% accuracy of specific VIP traveler requirements
Actively promote the importance of our preferred supplier programs
Follow up on new sales lead opportunities and liaise with the customer
Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.
Carry out systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems
Act with integrity and confidentiality and protect sensitive information
Client Relationship Management
Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions
Maintain and develop relationships with new business leads through inbound lead follow up
Route qualified opportunities to the appropriate sales executives for further development and closure
Understand customer needs and requirements
Effectively plan, schedule and communicate an activities calendar.
Qualifications
At least 1-3 year’s Corporate Travel experience REQUIRED
IATA Certificate
Proficiency with 1 GDS (Sabre) is required. Two GDS system experience strongly preferred (if proficient in one GDS, ability to learn another GDS required)
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Ability to work overnight shifts and at least one weekend evening REQUIRED
SCHEDULING FLEXIBILITY IS A MUST
Ambition, drive and self-motivation
Excellent communication skills
Ability to thrive working under pressure
Hardworking and flexible, this role is not simply 9-5
Information Management
In a timely manner as defined by the Manager, record all pertinent customer prospect information and sales activity in the CRM system
Produce accurate and reliable sales reports and statistics in line with company deadlines
We look forward to hearing from you.