Global Career Heights
Job title: Collections Office
Job Types: Full-time, Permanent
Job Location: Dubai
Preferred: Arabic or Russian Speakers
Job Description
Responsible for reaching out to customers (Calls. Emails Face to Face Meetings) to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Make Contact to Clients
Attempt to locate and contact clients, primarily over the phone, to talk with them about their dues.
This includes calling customers at home, at work, and on their cellular phones.
Be responsible to reply/Communicate with Clients inquiries receives via email or for clients whom rather this way of communications.
Negotiate Payment Schedules
Speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
Ensure the payment plan is executed within the timeline.
Advise Customers
Advise customers on their various payment options. If no payment agreement can be reached, inform customers of further actions that may be taken to collect overdue debts.
Maintain Customer Files
Keep customer files/system updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated
Provide updates to credit Control departments when customers fail to meet their payment agreements or when no payment agreement can be made and will follow up with clients who Notice of default has been served to them.
Achieve Targets
Collections
Connected calls.