Quality Engineering & Software Testing
we are hiring IT support Specialist.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements and skills
Proven experience as a help desk technician or other Technical support role for more than 2 years.
BSc/BA in IT, Computer Science or relevant field
Preferred to be certified in MCSE, Microsoft Azure ,CCNA/CCNP & VMware.
Tech savvy with working knowledge of office automation products, databases and remote control
Traveling to KSA from 25% – 50% from Contract period.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
TestCrew offers:
Being part of our global, inclusive and open team, where you can additionally work on various regional projects in the areas of Employer Branding, Corporate Social Responsibilities or Diversity & Inclusion
Attractive Package.
Training & Development programs .
Progression opportunities.