Mindray
Working Scope: Response for Whole Middle East; response for Life Support & Patient Monitor and Ultrasound line.
Responsibilities:
Provides daily technical support（ICU/OR/OT…. Ultrasound equipment）to local agents.
Service management and improvement (training ,spare parts, trouble shoot)to local agents.
Execute headquarters service requirement and establish local suitable service strategy.
Customer satisfaction guarantee and improvement , dynamic competition investigation.
Organize and optimize adding-value service to local market, increase service image & deputy.
The achievement of service revenue target and service contract sign .
Establish and optimize local platforms/procedure, like call center, training center , spare part Hub, service flow & process.
Requirements:
Bachelor’s Degree is mandatory, major in engineering (bioengineering/Biomedical) or equivalent.
Preferably specialized in Biotechnology, Biomedical equipment or equivalent.
More than 3 years of customer service-related experience in medical industry, ICU/OR/OT… product（patient monitor/ventilator/anesthesia/table/light/Ultrasound…） related background will be preferred; the Quality Control experience will be preferred as well.
Strong coaching and leadership skills, ability to motivate internal employees and outside partners.
Good communication skills and customer service awareness, high responsibility, teamwork spirit.
Accept frequently travel to local cities and sometimes other ME countries as per work requirement.
Be able to adapt to company culture and good team player.