CTM360
The Business Development Associate (Post Sales) contributes to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. The responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, handling contractual agreements & NDA’s, and promoting customer satisfaction.
The candidate must be highly motivated & driven and should be able to dive right into our start-up work culture, understand our sales process & roadmap for the future and take control of the assigned duties and responsibilities. He/She is expected to be proactive, positive, and passionate about the company’s offerings and how they create value for clients, take initiatives and be creative in determining different methods for success and develop a working plan of action in their respective function.
Primary Objectives
Build and establish good work relationships with clients to facilitate increased patronage and revenue.
Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe.
Maintaining an accurate and updated database of client account information as well as business development related documentation.
Ensure high customer satisfaction by liaising with the customer success team and manage customer health status on a regular basis to ensure that our clients realize and achieve our value proposition.
Act as the main point of contact between existing clients and internal teams.
Overseeing sales process and facilitating order fulfillment.
Assist the team in the vendor registration process, RFP/RFQ submissions during the sales process and perform other duties to support the team, as needed.
Review and negotiate contracts during the renewal process and meet the established deadlines to conclude the process in a timely manner.
Work collaboratively with various internal teams/individuals for the best interest of the customer (technical team, sales, etc.)
Map and track engagement of our existing clients across our various technology platforms and provide timely updates to the management.
Provide visibility and report metrics for the BD team & management across the list of clients and the status of their accounts. To provide regular updates to the management on the post sales process.
Qualifications
2 years experience in IT & Security Sales (preferred)
Bachelor’s degree in business or management
Good administrative, organizational, and problem-solving skills.
Excellent communication and customer service skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines with a high level of efficiency and accuracy.
Understanding the B2B sales process and negotiation.
Experience with CRM software (preferred).