PROVEN
We are looking to expand our team with an experienced implementation manager for our chatbot platform. You will work closely with customers from requirements collection and analysis to the final delivery sign off as well as be part of the high-end delivery team to archive project objectives.
Our product & design team will be backing you up for platform enhancing and delivery options.
Responsibilities
· Project scope, cost, and timeline
· Plan and designate project team
· Customer satisfaction through continuous delivery
· Requirements analysis, documentation, and management
· Continuous improvement of the delivery process
· Chatbot conversation configuration on chatbot platform (no coding required), testing and demo
Requirements and skills
· Strong implementation projects delivery experience
· Strong communication, negotiation and presentation skills
· Understanding of chatbot components in principle
· Preferable BA experience
Nice to have
· Experience with AI platforms like conversational AI, Document AI, Voice Intelligence
· Experience with JIRA/Confluence
· Experience in QA/testing