Ajyal HR Solutions
One of our clients- an IT company is Muscat is currently looking for a well experienced Data Center Manager.
Basic Purpose: Lead the team in managing the data center, related services and ensure 24/7 data availability for customers. This position will also play a leadership role in running data center operations that best leverages its scale and meets/exceeds business expectations to deliver a fast, efficient, and high-quality service.
Responsibilities:
Lead in the development of the department’s policies, procedures and budget.
Drive continuous improvement with technical innovation and automation in the delivery processes and metrics
Plan and manage all back up plans and Disaster Recovery in cooperation with other Service Delivery Department Managers to meet various SLA requirements.
Develop robust reporting and escalation procedures and policies between NOC, MEP and Operations and support teams in order to minimize down time of all data center elements.
Coordinate with MEP Managers to ensure that proper monitoring and ticketing systems are in place to meet availability, clients, and certification requirements.
Coordinate with Service Delivery departments to obtain and maintain the required data center availability tier level and to certify the facilities if required.
Monitor and control data center running costs to meet budget requirements.
Identify efficiency gains to optimize the cost structure of the delivery organization
Agree on performance metrics with key stakeholders within the department and drive improvements.
Consult with business stakeholders to keep the team’s performance and strategic direction in synchronization with business needs.
Ensure the team members are being trained, mentored, developed and evaluated on a continuous basis through setting KPIs, performance coaching and career planning.
Qualifications & Experience:
Bachelor’s degree in Computer Engineering/Science or equivalent is a must
Specialized certificates such as CDFOM – Certified Data Center Facilities Operations Manager or Certified Data Center Management Professional – CDCMP is a plus
10+ years of professional experience in managing critical data center technology environment with a minimum of 5 years in a management role.
Exposure to data center operations and related functions is a must.
Strong command in English and Arabic languages (verbal and written)