Emtech
We are urgently looking for a Technical IT Support Engineer for the Dubai UAE location –
Your responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Salary – 5000 AED – 6000 AED
UAE Driving License Must
Notice – 15-20 days
Key Accountabilities-
Research and Identify Solutions to Software and Hardware Issues.
Diagnose and Troubleshoot Technical Issues, Including Account Setup and Network Configuration.
Ask Customers Targeted Questions to Quickly Understand the Root of the Problem.
Track Computer System Issues Through to Resolution, Within Agreed Time Limits
Talk Clients Through a Series of Actions, Either via Phone, Email or Chat, Until They’ve Solved a Technical Issue.
Properly Escalate Unresolved Issues to Appropriate Internal Teams (E.g., Software Developer’s
work experience with ofice365, outlook support, antivirus installation.
Provide Prompt and Accurate Feedback to Customers.
Refer to Internal Database or External Resources to Provide Accurate Tech Solutions.
Ensure All Issues Are Properly Logged.
Prioritize and Manage Several Open Issues at One Time
Follow Up With Clients to Ensure Their It Systems Are Fully Functional After Troubleshooting.
Prepare Accurate And Timely Reports Document Technical Knowledge in the form of Notes and Manuals.
Maintain Jovial Relationships With Clients
Qualifications: –
BS degree in Information Technology, Computer Science, or relevant field
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Experience: –
At least 4-6 years of working experience as a technical (IT) support engineer.
Essential Skills:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows/Linux/Mac OS environment
A good understanding of computer systems, mobile devices, and other tech products
should have the experience to workaround ofice365, outlook support, antivirus installation.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal.