Excis Compliance
We’re currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.
Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Tasks may include, but are not limited to:
Responding to client support requests.
Contacting clients to find out the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies.
Requirements
Proven work experience as Desktop Support Engineer or Support Technician.
Good written and verbal communication skills (Local and English).
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Location: First Data, Office 201-202, Building 8, Dubai Outsource Zone, PO Box 502499, Dubai, UAE
Salary: 5800 AED/gross