Help AG
The Security Consultant is responsible for the proper and accurate handling of support requests for Help AG’s customers. The Security Consultant will receive requests by emails and calls and handle those according to Help AG’s support workflow including:
Continuous communication with the customer on tickets, health check, projects and other technical work;
Based on the business requirement, security consultant will be required to work as resident engineer at customer site;
Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets;
Follow-up on any escalations meeting SLA;
Attend technical training and achieve certification as part of career development;
Additionally, security consultant is expected to on projects, POC and documentation;
The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.
Work on technical support tickets from customers;
Perform health check for the supported technologies;
Keep ticket-system up to date on a daily basis to meet SLA requirements;
Flexibility to work after office hours on critical incidents;
Interaction and communication with vendor support organizations and engineers;
Work on projects and pre-sales activity as and when required.
Qualifications:
More than 5 years working experience in technical information security;
Experience of working in an enterprise environment handling technical support and projects;
Bachelor’s degree in information security or IT-related matter or equivalent experience;
Deep understanding of technical relations in a complex environment;
An advantage to have experience and the highest certifications of the vendors (F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, ixia, Fortinet technologies);
Proper and structured documentation and diagramming;
Excellent organizational skills in enterprise support;
Understanding of information security concepts and related technology;
Strong background and experience in TCP/IP networking of large-scale organizations;
Excellent and accent-free communication skills in English (Arabic an advantage);
Excellent communication and training skills;
Flexible work approach, based on the job requirements;
Ability to identify new work areas and to set new goals for themselves;
Ability to understand complex business processes and activities;
Outstanding customer handling, friendly and goal-oriented.
Benefits:
Health insurance with one of the leading global providers for medical insurance;
Career progression and growth through challenging projects and work;
Employee engagement and wellness campaigns activities throughout the year;
Excellent learning and development opportunities;
Annual Flights Tickets;
Inclusive and diverse working environment;
Flexible/Hybrid working environment;
Open Door Policy.