SESAM Immigration
Role Description: – Immigration Coordinator (English & Arabic)
As Outsourcing Service Provider Sesam Immigration specialize on workforce visa and mobility management on behalf of international corporations in the UAE. We are looking to hire a new colleague as part of our amazing team as Immigration Coordinator.
In this role the candidate takes responsibility for a close relationship with key account clients and their visa administration needs. The position brings a six-months company internal training on UAE visa processing and client relationship management.
This position targets postgraduates at an early stage in their career, with a strong affinity to customer service and responsible work in a team.
Job Description
Key responsibilities of the Immigration Coordinator role include:
Client Account Management
· Manage key client accounts, handling immigration/visa needs for the UAE
· Advise clients on immigration, visa and travel requirements
· Resolve issues and propose solutions to challenges met by the clients
· Provide written guidance and assessment for complex cases
· Ensure that applications are recorded and processed as per company standards
· Use in-house CRM portal to track and manage all client cases and expiry dates
· Maintain professional email/phone communication with clients and global partners
· Be responsible for case management
· Coordinate tasks and workload with mobile PRO team for outside of office operations
· Prepare and file online applications
HR/Administrative
· Contribute to quarterly and annual work planning and budgeting
· Generate reports for clients on a quarterly bases for review
Qualifications / Preferred Experience
· Arabic fluency, written and spoken
· Native level fluency in English, written and spoken
· Degree educated
· Expert level and outstanding use of Microsoft Windows – Word, Excel, PowerPoint and Outlook is
required
· Experience in a client-facing role, confident in communication via phone and email
· Knowledge of regional immigration practices and laws
The Successful Applicant
As the ideal candidate for this role you:
· Have prior experience in a service driven role in the UAE, and/or experience in immigration / mobility
/ visa-related work
· Take the initiative to learn, drive action and complete cases in collaboration with other team
members
· Have excellent organizational, time management and scheduling skills
· Have the ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and
deal with highly confidential information
· are a collaborative team player with a “can do” attitude
· demonstrated strong skills in composing written information in Microsoft Word and creatively in
Microsoft Power Point
· Very strong service orientation and ready-to-learn attitude
Interested candidates are requested to submit their applications by email to: [email protected] including:
– Introduction of motivation