Jaidah Group
Based in Doha, Qatar, Jaidah Group is a conglomerate that has been operating in a wide array of business sectors for over 100 years. Our focus on the future – and its limitless potential – has driven us to consistently evolve, making us market leaders in sectors as diverse as industrial supply, energy, automotive and heavy equipment.
We are currently recruiting for Service Advisor to join our organisation based in Doha, Qatar. This role will liaises both with customers and workshop personnel in order to clarify needs and expectations so that repair and service on vehicles can be conducted within an expected length of time and at expected cost.
Due to the nature of this role, it is essential that the successful candidate is fluent in written and spoken ARABIC & ENGLISH.
Key Responsibilities
Establish rapport and trust with customers.
Document vehicle problems by listening to customers describe them and by asking probing questions.
Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
Offer additional maintenance and repair services to customers when appropriate.
Undertake additional related responsibilities as required.
Skills and Abilities Required
Excellent customer service skills
Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
Organizational skills
Good communication, spoken and written English, Arabic is a plus
Detail oriented