ITB Company
Job Description
The SOC Operations Manager is responsible for leading a 24×7 team of security experts, The SOC Operations Manager will help deliver the traditional SOC operations using automation, orchestration and analytics.
Responsibilities include but are not limited to the oversight of day-to-day operations for the Next Generation delivery team, maturing processes and driving new innovations. The manager will also be responsible for maintaining mature service delivery methodologies for their practice areas. The SOC manager for NGSOC is a high visibility role and requires a strong technical leader with outstanding customer service skills capable of planning and executing to meet core objectives.
Deliver quality security outcomes
Drive efficient and timely operations
Actualize continual improvement and innovation
Protect the customer
Education and Experience Requirements
Bachelor’s degree in information security, information technology or related.
8 years + professional information security experience, IT Risks and Controls assessment.
One or more professional information security certification from an accredited institution (CISSP, CISM, ITIL)
Fundamental understanding of operating systems, including Windows and Linux
Basic understanding of security controls for common platforms and devices, including Windows, Linux and network equipment
Basic understanding of the components that comprise a successful information security program
Basic knowledge of tools used in penetration testing, vulnerability scanning, security event analysis, incident response, computer forensics, malware analysis or other areas of security operations
Knowledge of Cybersecurity risks associated with vulnerability testing, patch management, and secure configuration management.
Experience with Vulnerability Response and action solution.
Ability to work with and influence developers, development managers, project managers, technology peers, and business contacts are required.
Lead 24×7 delivery team, drive accountability within SOC engineering.
leader in security engineering and operations delivery – driving automation, analytics, and advanced threat analysis.
Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence.
Provide administrative direction and support for daily operational activities
Analyze, report on, and make recommendations for the improvement and growth of the Next Generation infrastructure and systems.
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all Client managed systems, operating systems, hardware, and software.
Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing.
Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation.
Technician Skills and Qualifications:
Excellent analytical and problem-solving skills.
Ability to successfully interface with clients and manage expectations
strong influencing, negotiation skills.
Good communication skills and presentation skills.
Ability to document and explain technical details in a clear and concise manner.
Ability to adjust to multiple demands, changing priorities, ambiguity, and rapid change, while multitasking effectively.
Demonstrated understanding of Information Security and Networking required.
Demonstrated technical knowledge of current network security, network hardware, protocols, and standards required.
Proven ability to diagnose and troubleshoot technical issues required
Proven ability to make decisions and perform complex problem-solving activities under pressure.
Previous management and project leadership experience required.
Minimum 5 years Security leadership, with experience building long-term career development plans for team members at all levels.
Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics.
Ability to create shift schedules to ensure 24×7 coverage by support personnel
In-depth knowledge of modern security concepts and how to apply them.
Experience in managing and maintaining relationships with customers.