Talent BluePrint FZ LLC
Contract Start Date – ASAP
Contract End Date – 30 November 2022
Location – One Central, Dubai
Job Definition:
In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client’s services, as well as the accurate and timely processing of monthly invoices in a portfolio of sports centric clients.
This role will include supporting clients directly as well as engaging technical resources to assist with technical/complex issues. The role requires a positive attitude, superlative communication skills, excellent command of the English language and the ability to work efficiently in a fast paced and potentially stressful environment.
Additional Responsibilities Include:
Account Manager will be responsible for partnering with clients ensuring business objectives are met with the goal of increasing revenue & profit.
Client management:
Manage overall client relationship; Build strong rapport with client and client’s team
Introduce initiatives and solutions that grow the client’s revenue and profit
Provide governance for contract adherence
Set expectations and deliver results accordingly
Instill strong business ethics and sense of urgency in a matrixed business environment
Work collaboratively across all departments
Oversee implementation of projects through closure and ensure client receives appropriate communication
Strategic Responsibilities:
Work closely with clients and peers to understand and anticipate their needs
Think through and solve complex problems; proactively provide mitigation for future problems
Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes
Tactical Responsibilities:
Interpret and understand KPI’s, contracts, and SLA’s
Demonstrate innovative thinking and strong problem solving skills
Requirements:
4+ years of experience with an agency background
Strong demonstrated oversight for handling complex client issues
Background with Continuous Improvement and Project Management is recommended
Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook