Global Career Heights
Collections process and team management including external and internal client relationship management.
Business communication in writing and oral.
Agile prioritization of tasks to ensure fulfillment of contractual obligations such as delivering to targets set, contractual commitments
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.
Led and supervised a debt collection team focused on collecting high-risk finance
Scheduled and coordinated repossessions when all else failed.
Taught collectors to get and keep people on the phone.
Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.
Trained managed and developed a strong collections team.
Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.
Monitored calls and completed spot audits.
Evaluated employees and recommended firing for those who consistently were unable to meet collection goals.
Followed company procedures policies and mandates.