ITB Company
Service Management Specialist Jobs in Saudi Arabia
• Bachelor’s degree.
• 5+ years’ experience of relevant experience.
• Understanding of Information Technology Infrastructure Library (ITIL) concepts and functions.
• Study, analyze and identify the services; prepare the developmental and operational plans for services; improve their effectiveness; prepare the reports and documents related to service management; and present and discuss them with the concerned parties.
• Prepare the specialized documents and reports related to service management; provide the appropriate recommendations and solutions; and display, clarify, and maintain them on the corresponding database, as per the approved policies and procedures.
• Monitor the entities’ services work progress and completion to ensure it is accomplished in a high quality manner.
• Study the experiences and practices related to service management as well as the possibility and feasibility of
their utilization; and make recommendations and proposals to adopt the best methods and practices.
• Prepare operational plans for different services as effectively as possible; analyze the detailed processes and procedures; ensure their integration, coherence and integrity of their flow paths to ensure service delivery within the highest standards of efficiency and quality; and develop the appropriate solutions to problems and challenges.
• Develop the methods and procedures of the administrative development using modern techniques; and keep up with the developments and updates in the field of service management.
• develop service management strategies, working closely with client and internal teams identify staff, tools, and specialized support requirements for effective and efficient operational and support processes.
• Reports to the IT Director, but must be able to work independently.
• The ability to work with a diverse group of people under difficult circumstances and to communicate effectively both verbally and in writing is required.
• Must have PMP and AGILE certifications.
• Experience in a wide range of data/statistical analysis/tools.
• Manage incidents that are assigned to service partners.
• Manage ticket queues and ensure timely updates to all assigned tickets.