Confidential
Another exciting opportunity in Riyadh Saudi Arabia:
Service Delivery Manager – Open Banking Business Domain
Position Overview:
As the Service Delivery Manager for Open Banking Compliance, you will play a crucial role in managing and maintaining the delivery of open banking services in compliance with regulatory requirements in Saudi Arabia. Your responsibility will encompass process optimization, customer support, and ensuring adherence to all applicable standards and regulations.
Responsibilities:
Compliance Management: Ensure that all open banking services provided in Saudi Arabia strictly adhere to local and international regulatory standards and guidelines. Keep abreast of regulatory changes and lead efforts to adapt to them.
Service Delivery: Oversee the end-to-end service delivery process, ensuring high-quality service to customers. Collaborate with internal teams to meet and exceed customer expectations.
Customer Relationship Management: Build and maintain strong relationships with key clients and stakeholders to understand their needs, address concerns, and proactively enhance service delivery.
Process Optimization: Continuously review and improve operational processes to enhance efficiency and effectiveness in service delivery while maintaining compliance.
Performance Monitoring: Implement key performance indicators (KPIs) to measure the success of service delivery, report on performance, and initiate corrective actions as necessary.
Risk Mitigation: Identify potential risks related to service delivery and compliance, and develop strategies to mitigate these risks.
Team Management: Lead and guide the service delivery team, fostering a culture of excellence, collaboration, and continuous improvement.
Documentation and Reporting: Maintain comprehensive records of compliance efforts, service quality, and incident management, and prepare regular reports for senior management.
Regulatory Reporting: Prepare and submit regulatory reports and documentation in accordance with Saudi Arabian financial regulations.
Qualifications:
Bachelor’s degree in a relevant field (e.g., Finance, Business, Compliance).
Extensive experience in a compliance or service delivery role within the financial services sector, preferably in open banking.
Strong knowledge of Saudi Arabian financial regulations and compliance requirements.
Excellent leadership and team management skills.
Strong communication and relationship-building abilities.
Proven problem-solving and analytical skills.
Ability to adapt to changing regulatory landscapes.
Familiarity with compliance tools and software is a plus.
Certification in compliance management or relevant field is a strong advantage.