Adrenaline Travel
Travel Consultant
Job Description:
Sales:
Meeting pre-determined sales & revenue targets
Developing monthly trips sales strategy & plans
Effectively ensuring prospective travellers fully understand our trips & services offered
Managing sales conversations across various communication channels
Sourcing new leads alongside the existing team
Working closely with other team members to meet company targets
Customer Service:
Maintaining a high level of customer service at all times
Increase customer reviews with high quality ratings
Marketing
Participate and assist in setting marketing strategies and launch of new products
Response to customer inquiries through several social platforms
Operations:
Handling customer’s reservations all over the world including accommodation, tours, rental and any other requested activities or services.
Effectively liaise, advise and sell the Adrenaline Travel trip style
Lead the reservation department to achieve company target
Direct reservation amendments, additions and cancellations.
Assist reservation team members specially working with online systems
Negotiate with the hotels and get the best available rates.
Handling groups reservations & requests.
Advisory for the customers for alternative Hotels & Cruises
Finance:
Monitor and maintain the right pricing according to company guidelines and agreed profit margins
Achieve the company sales revenue and profit targets
Make sure all customer payments are done in timely manner (collections)
Skills and Experience
• 2-5 years of travel sales experience with a proven track record
• Arabic language is a plus
• Organised and methodical approach with high emotional intelligence
• Relentless self-starter
• You love constantly being on the phone in conversation with people, building friendly
relationships
• Experience working with or in a start-up team
• Understanding of critical targets in start-up environment
• Excellent attention to detail, with strong written and spoken communication skills
• A mature outlook, professional attitude and team-oriented approach
• Ability to analyse and resolve difficult situations powerfully and diplomatically
• Experience working in a hotel or in the travel industry
• Fluency in other languages is a bonus (but not essential)
• Must love traveling