AL AREEN TRADING CO.
Develop strong business relationships with key internal/external customer accounts.
Responsibilities
• Handling customer inquiries and orders.
• Assist in providing outstanding customer service
• Quotations and clarifications.
• Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources and equipment
• Order processing in ERP and follow-up on orders to ensure we deliver on time.
• Work on difficult issues regarding client complaints and other matters.
• Work closely with Managers in other department, such as Sales, on updating Pricing
• Perform other work-related tasks as assigned
• Comply with all Company and HSE policies and procedures.
Behavioral Skills/Competencies
• Customer Feedback, Responsiveness
• Work on difficult issues regarding client complaints and other matters
• Ability to work unsupervised, planning and correlating data analysis
• Quality Management, Client Relationship Management
• Decision Making, Conflict resolution
• Team Player, Good Communication Skills
• Active Listening, Adaptability, Attentiveness
• Knowledge of Product and Service
Experience/Education/Skill-set Required
• Working knowledge in ERP system
• Computer efficient, writing, reading and speaking skills in English language.
• Anility to multi-task. Prioritize and manage time effectively.
• Good communication skills with polite and presentable nature.
• Able to adjust to work pressure and demand and able to work beyond regular working hours, if required.
• Participate in training where required