Al-Hassan Ghazi Ibrahim Shaker Company
Summary:
To provide customers with requested services (installation, repair, etc.) in a timely and effective manner while maintain high quality and proper representation of Shaker.
Responsibilities:
· Follow all relevant Service Delivery section / Technical Services department’s policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
· Performs diversified services as per scheduled work orders with high quality and marinating customer satisfaction.
· Provide service and customer support during field visits or dispatches.
· Tie workflow to schedule.
· Manage all field visit installation, repair, maintenance and test tasks.
· Diagnose errors or technical problems and determine proper solutions.
· Produce timely and detailed service reports.
· Shall primarily follow customer reported ‘service needs’ recorded on the job cards.
· Test-run the unit to ensure satisfactory completion of the service job.
· Ensure the job is completed to the customer’s satisfaction, and handed over to him accordingly.
· Return the job card to the CIC Coordinator upon returning from the field.
· Obtain Customer Feedback using the prescribed form in the QMS.
· Ensure necessary tools, consumables and spares are available in the service vehicle.
· Coordinate with the respective drivers & ensure “Vehicles Preventive Maintenance Checklist” is properly implemented.
· Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
· Maintain good relationship with customers through professional behavior and performance.
Qualification:
· Technical Diploma or Technical Certification from a recognized institution.