Alghanim Industries
Service Advisor Job Vacancy In Kuwait City
The ideal candidate is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.
Responsibilities
Receive, greet customers, and understand their vehicle concerns.
Determine and diagnose car issues based on customer description and vehicle condition.
Advice the service and repair needs, carry out as much visual inspection
Translate customer-reported problems to actionable work orders for technicians
Keep regular contact with customers to keep them informed of the progress on their vehicles
Inform the customer when the vehicle is ready. Deliver the vehicle on customer arrival with full details of what jobs have been done
Establish a healthy and profitable relationship by proactively communicating and following up with the existing customer
Relevant Education, Knowledge, and Experience:
University graduate or diploma in Automobile, Mechanical or Industrial Engineering
Relevant working experience of 1-5 years in the automotive service industry
Good interpersonal and communication skills in English, Arabic is an advantage
Knowledge of Microsoft office application
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