Apparel Group
Quality Analyst Jobs in UAE
Responsibilities:
Evaluate Customer Agents performance and provide instant feedback on performance concerns, calls, emails & Social media
Participate in internal calibrations with Quality and Operations and ensured consistent scoring.
Participate in assisting with Quality lessons and improved quality performance.
Tracke all interactions results and conducted trend analysis based on results of monitors and improved quality and training needs.
Develop and execute test plans to ensure that all objectives are met.
Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
Identify and remedy defects within the production process.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Ensure ongoing compliance with quality and industry regulatory requirements.
Fluency in Arabic language is mandatory for this role