CITY SEASONS HOTELS
Company Description
City Seasons Hotels, founded in 2005, is a leading UAE hotel brand committed to providing affordable luxury to travelers worldwide. With 6 properties in Abu Dhabi, Al Ain, Dubai and Muscat, the Group is focused on quality, luxury, and great value. The company is expanding both domestically and abroad, with plans to double its portfolio by 2020.
Role Description
This is a full-time on-site role for a Front Office Supervisor located in Dubai, United Arab Emirates. The Front Office Supervisor will be responsible for supervising daily front office operations, including receptionist duties, customer service, reservations, and communication with guests.
Qualifications
Receptionist Duties: Ability to perform receptionist duties, including check-in/check-out, payment processing, and guest service
Customer Service: Experience in providing excellent customer service and handling guest complaints
Reservations: Proficiency in managing reservations and occupancy forecasts
Communication: Effective communication skills, both verbal and written, in English. Knowledge of Arabic and other languages is a plus.
Ability to work in a fast-paced environment
Bachelor’s degree in Hospitality Management or relevant field
Minimum of 3 years experience in front desk supervision in a hotel setting