Colleges of Excellence
The Senior Specialist has a fundamental role in overseeing the effective implementation of the quality management system throughout the organization. He is actively involved in providing technical and awareness training sessions on topics relating to Organizational excellence and Quality Management. Furthermore, He / She plays a proactive role as it relates to the development and review of policies and for the assessment of current policies, procedures.
ROLES AND RESPONSIBILITIES:
Quality Management
· Acts as major liaison between different departments and the organization at large regarding quality management standards and expectations.
· Advises on global and regional quality standards applicable to educational technology and related sub-sectors of the industry.
· Aligns quality standards to industry and government standards.
· Carries out research to assess best industry quality standards that suit COE’s core business activities.
· Conducts quality technical and awareness training sessions to employees throughout the organization.
· Generates quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, corrective actions, and re-validations.
· Keeps records, reports and all other quality related documentation.
· Performs gap analyses and highlights both deviances and areas of compliance.
· Performs quality surveys on regular basis in line with management instructions.
· Stays abreast of latest industry quality standards on global, regional and national levels through networking, attending events and seminars, and relevant training programs
· Writes and updates relevant quality policies, guidelines and handbooks in coordination with departments/divisions.
Business Process Management (BPM)
· Performs ongoing analyses on business processes related to productivity, quality, costs, and time management.
· Analyzes and monitors implemented changes to business processes and making adjustments as needed.
· Captures the business requirements, and to provide documented record of the requirements.
· Develops and maintains understanding of customer workflows and business needs to support.
· Effectively implements change management procedures.
· Gathers requirements and helps build and document specifications for development.
· Leads the active development, introduction and review of policies and regulations for the assessment of current policies, procedures.
· Reviews and evaluates policies and regulations implementation and its impact on service delivery and performance.
· Understands the end users’ current workflow plus job role and document the existing process.
· Works with Development, Quality Control and Application Support teams to communicate, verify, and test the desired functionality changes.
QUALIFICATION AND PROFESSIONAL CERTIFICATIONS:
Bachelor’s degree in Business Administration or other relevant fields.
Master’s degree in Quality Management or business administration is preferred.
· Professional Certificates in Quality Management, Business Process Management and Project Management is preferred.
JOB EXPERIENCE:
5 Years of experience in Quality Management fields, especially related to policy and process documentation and improvement.
Participates in leading process improvement project(s)