Fursan Travel
1. Basic Objective –Your job’s overall purposes highlighting the general function or duty for which your position is responsible:
*Core responsibilities to provide customer service to our clients to make travel bookings.
2. Key Responsibilities:
Duties which make up your regular assignment. Others may be assigned:
Issuance of tickets – Air, Rail etc…
Make seat assignments and request special meals
Make fare quotation and build fare shell
Follow up visa processing for customers
Arrange non-air travel services such as rail/ferry/AEL tickets
Handle hotel bookings (including those are not bookable in GDS)
Hotel car transfer
Urgent e-ticket link for amended reservations
Prepare exchange order to visa vendors
Take voice message for Travel Consultant and the team
Liaise with Accounts for invoices sent to Accounts Department
Imprint card for non-BSP ticket/car/visa
Support Visa Processing.
Trace invoices & support invoice submission to the client.
Offer assistance to team members whenever is required
Help team leaders to compile reports for submission to clients
Help mentor staff in the team
3. Other Responsibilities –
Other may be assigned as per the job Requirements
4. Other relationships –
List relationships with other departments and external organizations
Team Leader
Travel Specialist’s
Travel Consultants
Operations Manager
Visa vendors
Airlines
Hotels
Finance Department
Training and Quality Control Management
5. Special working conditions:
Work harmoniously with 3 to 10 peers in the team
Required to be flexible concerning working hours as role may require work outside normal business hours
6. Standard requirements:
Adherence to all company policy and procedures
Knowledge of GDS
Prior Experience in Handling
Completion of transactions to be accurate and with no negative financial impact to client or Fursan Travel.
Health & Safety in the Workplace
Team Member
Must not deliberately put the health and safety of anyone or themselves at risk
Must not misuse anything provided for health and safety such as First Aid kit supplies and fire fighting equipment
Follow reasonable instructions from Management regarding health and safety
Report any hazards or potential hazards such as inappropriate requests, unsafe equipment or environments to Management