INOVAR
We are looking for a Business analyst to join our team .
Long description :
Play a key role in supporting innovative technologies and insights to drive transformation
Capturing new business requirements and communicating them with the Technical team.
Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.
Deployment of digital tools in the different areas including end-users training and day-to-day support providing
Participates in all test phases of implementation and highlight issues accordingly
Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.
Documents solutions/results about incidents/demands in the ticket management system
Provides either remote (phone, remote-control) or onsite support
Ensure all implemented digital tools including their infrastructure are in optimal condition.
Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units
Document processes, procedures, and technical resolutions
What your background should look like :
Experience: 4+ years of relevant experience
Ability to diagnose and resolve Advanced technical issues
Solid knowledge and capabilities in programming languages
Able handle stressful situations
Communication skills
Strong attention to detail
Ability to work well in a team
If this description matches what you think about yourself, Please fill out the form below.