Job Category: Other
Mukatafa
The engagement consultant plays a key role in enhancing the customer experience across full members life cycle. Interacting with stakeholders via multiple channels, you will be responsible for strengthening members connection, ensuring consistency of member experience and achievements of Mukatafa’s services.
Roles and responsibilities:
• To develop and maintain excellent relationship with stakeholders.
• Developing all required documents, presentations and minutes of meetings and ensuring professional work follow-up.
• Respond to members enquirers through multiple channels ensuring timely and accurate responses are provided.
• Maintain and update records including memberships updates and communication activities.