Performance54
POSITION: EVENTS EXECUTIVE, GUEST EXPERIENCE, SAUDI ARABIA
EFFECTIVE AS OF: ASAP
LOCATION: RIYADH, KSA OFFICE WITH REMOTE WORKING AS NECESSARY
TERM: PERMANENT, FULL TIME
ABOUT PERFORMANCE54:
Performance54 is a global leader in sports marketing, event management, consulting, and strategy, driving positive change through sport. With offices and a client base across Europe, the Middle East, Asia, US, and Australia the Performance54 team boasts unrivalled experience across sponsorship strategy and activation, tournament promotion and management, PR and communications and destination marketing and is trusted by some of the world’s best-known brands, rights holders, governing bodies, major investors and non-governmental organisations.
ROLE OVERVIEW:
Performance54 is seeking a dynamic, motivated, and enthusiastic Event Executive based in Riyadh, Saudi Arabia to join the Performance54 team, to support the delivery of the company’s international portfolio of professional golf and other sports events.
The purpose of this Event Executive, Guest Experience role is to support on the delivery of guest experience elements of events contracted to Performance54, with a principal focus on the Aramco Team Series events internationally as well as other Golf Saudi & EMEA events according to the needs of the business.
The role reports to a Guest Experience Manager and is supported by the wider Guest Experience Team.
PERSONAL ATTRIBUTES:
The desired candidate would be based in Riyadh with up to 3 years experience within the Guest Experience industry. They must boast strong personal motivation and be comfortable working remotely and unsupervised and can manage multiple projects simultaneously. A keen eye for detail and the ability to work to tight deadlines, with excellent communication skills, are essential. The role-holder must have the flexibility to travel internationally, and ability to work in different cultures.
GUEST EXPERIENCE AREAS OF DELIVERY
Normally including:
· Player, VIP, other stakeholder and staff accommodation
· Event-wide food & beverage offering
· Hospitality and VIP propositions
· Special events
· Guest management systems
· Pro-Am tournament coordination
· Accreditation
· Gifting
· Clothing
· Other experiential elements according to the needs of the event and contract.
ROLE KEY RESPONSIBILITIES:
· Report to and support your Event Manager as well as the wider Guest Experience Team
· Sourcing & work with in-country suppliers where possible across your roles and responsibilities
· Assisting colleagues with Arabic <> English translation as necessary
· Day-to-day responsibility of the Aramco Team Series guest management system
· Management of all guest requirements including but not limited to accommodation, gifting, transfers to ensure all guests have an enjoyable experience from check-in to check-out
· Management of all rooming lists
· Day-to-day responsibility of all guest logistics including but not limited to:
o Airport procedures (customs, meet & greet)
o Airport transfers
o VIP chauffeur services
o Room Drops
o Restaurant bookings
o Hotel bookings
o Flight bookings
· Work closely with the other Event Executives to ensure alignment & training with the guest management system
· Liaise with other departments to ensure alignment and cost sign-off
· Development of supporting documentation and information
Strategy, Planning & Execution
· Support with the execution of guest experience elements of events
· Utilise designated project management tools to update on areas of R&R’s
· Liaison with Marketing team to ensure integration of ticketing system into the guest management system
· Liaison with Commercial team to ensure alignment with commercial partners and sponsors
Leadership, Internal Communication & Coordination
· Keep in communication with line manager to provide status updates, suggest process improvements, facilitate best practice and raise issues
· Be an excellent team player with a solution-orientated approach
LOCATION & TRAVEL:
The Event Executive, Guest Experience will ideally be based within commuting distance of Performance54’s Riyadh, Saudi Arabia office to facilitate at least 2 days a week in the office when not travelling.
The role requires up to around 16 weeks onsite per year where working days are outside of and longer than normal work hours. Events worked will be predominantly in Saudi Arabia, but also with other international destinations according to the needs of the business, so the ability to accommodate international mobility and time away from home is important.
LANGUAGES
Fluency in both English and Arabic mandatory