The Viswa Group
At The Viswa Group, we are focused, positive, and fun-loving professionals who work on various large-scale projects at our onsite offices in Houston/UAE/ Singapore, Shanghai, and the U.K.We take pride in being an innovative Testing and Inspection company that is driven by our customer’s needs. In addition to routine testing, we get involved by going in-depth into problems experienced by our customers and creating R&D-oriented solutions to help them understand and solve their problems. As a leader in Marine Ballast Water and other Water Services, we are growing and have a number of exciting positions available right now, including a full-time Water Services Coordinator.
JOB LOCATION – FUJAIRAH, UAE
About the job
JOB SUMMARY
The water Services Coordinator will be the main point of contact for all Marine Water Testing clients, She/he will assist customers (internal and external) with scheduling water sampling surveys and lab coordination, handle on-site services, lab reports, and technical issues related to Viswa Water Sampling and Testing scope. Maintain all databases and other records related to customer technical support. Conveying a positive, professional image at all times is a must. The person will be a part of the global team and responsible for the coordination of jobs in the Middle East as well as in Europe.
ESSENTIAL DUTIES
JOB RESPONSIBILITIES
Receives and processes requests for all Water Services Clients, work using both internal resources and authorized service providers. Maintains all records related to scheduling.
Ensures all requests from clients and service providers for internal/external support are responded to timely.
Receive customer technical / lab inquiries and actively respond in a timely manner. Help troubleshoot all sampling and testing issues and coordinate a response. Troubleshooting may be on the phone or over email.
Process Reports timely and all necessary data to all clients.
Maintain all required written and electronic files related to water services.
Other duties as assigned.
MINIMUM REQUIREMENTS
Associates degree in chemistry or other science such as biology with significant coursework in general and analytical chemistry and a minimum of one (1) year of related experience in a water testing lab or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must utilize excellent communication skills.
Must be computer literate and have familiarity with Microsoft Office software.
Must be able to do minimal travel to attend Ships.
Have a good general knowledge of Marine Water Ballast and other Water Systems.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements and expectations that may be performed in the job