Seam Labs
Seamlabs is a Venture Builder leverages the founder’s combined experience from global markets including the Silicon Valley. We aim to build a portfolio of products. Since 2017, we helped in the building of 4 Ventures in the MENA region, and in the process, we inspired new ways of working and developing the playbooks. In 2020, we added two ventures to our Portfolio and working on two other Stealth products in 2021.
We focus on making business Easier & Smarter through B2B SaaS with Collaboration and Machine learning technologies in Multi $B spaces.
We’re looking for a customer success specialist who wants to join a fast growing environment & make an impact .
Responsibilities
Establish and Land clear retention goals and process milestones for the client
Assist customers with system on boarding and training for company products
Promote the value of the product and upsell services and products with brand image and promoting value through customer experience
Answers clients request and deliver issues to the right person to solve fast
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Manage different pipelines: one for renewals, one for customer engagement and one for complaints
On boarding: usage
Plan and continuously improve the on boarding journey
Prepare and make the training materials
Onsite training and support
Create and manage the online training
Specifications :
Must be a university graduate form a related discipline.
Must be Located in Jeddah.
Available for immediate hiring .
A minimum of 6 months of working experience in customer serving .
Saudi Nationality .
Have a proper internet connection .