Muscat Hospitality Academy
Job Vacancy: Operations Manager for Muscat Hospitality Academy
Muscat Hospitality Academy is looking for a dynamic leader who aspires to lead a team representing our strategic partners, to train and develop hospitality staff at the world’s highest standards, in collaboration with École hôtelière de Lausanne (EHL) and The British School of Excellence (BSE).
General duties and responsibilities:
Undertake research, develop insight into customer profile for students, parents, schools and industry partners to better improve the product and services on offer.
Market the VET by EHL (Ecole Hotelier Lausanne) programs and certificates to prospective students, parents and industry partners.
Undertake market research on competition, identifying developing trends that will affect the VET by EHL business and other programs offered by the Academy.
Research demand for the Academy products and services and develop initiatives with the IR, HR and Internship placement team on improvement of government and industry partnerships.
Oversee the promotion of the Academy programs, products and services. Develop strategies, tools and methods to raise the profile of the Academy.
Research organisations and individuals to find new opportunities, find and develop new markets. Develop sales and lead generation efforts and convert these from enquiries to enrolments and partnerships.
Oversee industry partnerships and contracts for employment opportunities for students.
Contact potential clients to establish rapport and arrange meetings.
Establish and maintain strong industry networks across clients, vendors, partners and institutions.
Work with various stakeholders within the Academy to develop pricing strategies that will lead to greater enrolment targets whilst meeting revenue targets.
Prepare proposals, sales and marketing collaterals based upon business opportunities
Develop and maintain client database, industry partners.
Organising company conferences, trade shows, and major events.
Handle all business enquiries and be the first point of contact for industry partners.
Attend and represent the Academy during career fairs, industry partner events, open days and information sessions to promote and reach enrolment targets.
Conduct admission or Information tours of local schools & hotels
Build brand awareness strategies and market positioning.
Identify, develop, plan and implement marketing and promotion campaigns.
Assist with the drafting of provisional income statements, budgets, and projected turnover (forecasting).
Assist with the recruitment, induction and training of staff (EHL TTT & BSE TTT)
Assist with managing OPEN DAYS and all key functions
Qualifications:
Bachelor’s Degree in Business, Accounting or Finance.
Experience working in education organisations.
Experience with staffing processes and general human resource procedures.
Operations and facilities management experience.
Knowledge of financial modeling (using Excel) and cost analysis techniques.
Experience in managing and enforcing service level agreements and contracts for outsourced services.
Demonstrated ability to manage staff.
Demonstrates persistence in overcoming and removing obstacles to goal achievement.
Demonstrates a drive, commitment and sense of urgency that inspires others to achieve results.
Implements and monitors relevant work procedures in line with defined standards.
Proactively approaches others with a view to engaging in dialogue and building strong working relationships.
Demonstrates good judgment; approachable and professional; solid problem solving skills; self-‐motivated; well organised.