Operations Manager

DUTIES AND RESPONSIBILITIES

Financial

Operations Manager has to ensure set financial targets are met within his project i.e. to ensure each contract budget is met
Forecasting, mitigating and arresting any financial risk when identified.
Providing analysis and detailed reports targeted budget forecasts not achieved, hence, the Operations Manager must ensure that each contract finances must meet the budgets – while maintain quality of services
Identify shortfalls and implementing effective cost saving measures.
Monitor the submission of the invoices on time in coordination with the office team and contracts manager
Proactively follow all outstanding payments and certifications owed to the FMES ensuring that all agreed procedures are followed and adhered to; further preparing reports on outstanding payments and holding weekly update meetings with all relevant personnel.
Liaise and support the finance team for any financial requirement and any outstanding financial issue
Oversee and implement company policies in everyday financial aspects of daily operations.

Performance

Oversee FM&ES Projects within his portfolio and ensure optimal / effective productivity.
Oversee all current FM&ES contracts; mentoring and guiding Managers and Supervisors to ensure strict adherence to set guidelines and targets.
Oversee and manage within his portfolio.
– FM&ES Contracts

– AMC Contracts

Attend weekly operations meetings.
Ensure all FM&ES contracts deliver the relevant service as per the SLA/KPI to clients specification
KPIs set by clients is the Operations Manager responsibility therefore, any shortfalls of KPIs in any one contract MUST be identified and addresses and resolved. In other words scoring of KPIs is solely one of the main responsibilities of Operations Manager
Frequent visiting and inspections to sites and in-depth evaluation of operations in each project is a must in order to be able to identify any shortfalls and also to ensure KPIs and company policies and procedures are met. In other words the Operations Manager is required to ensure the Quality Policy and other Company Policies are implemented at all sites within his portfolio
Liaise daily with clients and our contract managers for any operational matters, as well as for any administrative issues.
Brief G.M on a daily basis (or as per GM schedule) on general operational matters and report especially for any shortfalls or client related issues in order to make plans – as a team – to resolve the same
Must ensure training of staff and make the efforts for the Company Training Policy to be implemented.
Fully Responsible for implementing and maintaining Quality Management System Requirements in FM&ES Division in accordance with ISO 9001:2015.
Communicate with our clients and maintain customer respect, customer service and customer satisfaction.
Ensure that there prevails Occupational Health & Safety Management in the department in which employees are protected from occupational illness, injuries and accidents during the course of employment.
Fully Responsible for implementing and maintaining Occupational Health & Safety Management System requirements in accordance with ISO 45001:2018.

Clients

Meet and liaise with current clients on regular basis.
Review and submit all monthly reports for clients as per contract specifications.
Review and submit all requested ad-hoc reports requested by clients, such as: Energy saving, water treatment reports, PPM schedules, reactive maintenance …etc.
Coordination of FM&ES resources to ensure business operational capability.
Manage and initiate where required, recruitment procedures for existing and new contracts.
Respond positively to any immediate client issues.
Compile and approve the monthly report for submission to the G.M.
Restrict on AMC expenditures.

Administration

Initiate and follow through with all disciplinary matters; with HR department before final approval of the G.M.
Manage and control all the contracts leave plan, ensuring all contracts have relevant cover for annual leave or emergency leave approved.
Monitor employees reporting directly or indirectly to him for sickness and resignations.
(repeated due to importance) It is of extreme importance that he ensures training programs are implements for both soft and hard service technicians and supervisors to ensure efficiencies and targeted quality of services to the satisfaction of our clients
Authorizing LPO/MPO/Leave requests/NOC etc.
In conjunction with the G.M. assist assessment of senior staffs by using objective KPIs
Assessment of all increment requests for approval of the G.M.
Ensure the Admin team works in close conjunction with HO admin.
Any other reasonable request assigned by G.M.
Develop and support FMES team by providing on job training and / or in house courses.
upport the CAFM administrator for effective utilization of the existing CAFM in coordination with IT team

Qualifications & Requirements:

B.sc in Engineering (Mechanical or Electrical)
Minimum 15 years of experience
10 years’ experience in facilities management (such as Contract Manager) and at least 4-5 years in the position of Operations Manager in a reputable company and have actually managed multiple FM contracts with total manpower not less than 300
Full understanding of FM contracts and required KPIs by the clients
Preferable to have experience in using any of the CAFM software packages
Gulf Driving License is a must
Preferred age bracket: 38 – 45
Good communication skills and presentation skills
Good English language is a must