Azizi Developments
Collections Executive Job Vacancy In Dubai, UAE
KEY RESPONSIBILITIES:
Daily/monthly receive allocated customers to proceed with collection.
Check and verify payments status of the allocated customers on the system.
Perform introduction calls, send emails to the allocated customers.
Regularly remind customers of a payments due/overdue.
Influence, negotiate and persuade customers to pay the outstanding payments.
Follow up with customers for the payments transfer copy, cheque etc.
Daily update consolidated collection master file with a progress of collection.
Arrange meetings with customers to assist with their queries, issues, requests, for payments collection.
Perform calls to the customers with instalments payment plan to propose additional discount.
Follow up with team leader for discount approval for the customers.
Coordinate with customer service administrator and cashier to handover payment receipts, transfers.
Attend a daily meeting with team leader to discuss collection progress, issues.
Provide a monthly report with collection results to the team leader.
Provide a monthly adjustment, cancellation report for the allocated individual target.
Keep accurate and detailed records of the calls made and results achieved.
Direct concerns of customers to the responsible department, follow up with the issues resolution upon the request.
REQUIREMENTS:
Should have min 3+ years of collections experience in UAE
Preferred- Real estate background.
Excellent communication & strong interpersonal skills.
Ability to persuade, influence and negotiate effectively.
Should have working knowledge with ERP, CRM systems.
Customer service orientation & conflict management skills.
Ability to work under pressure.