Baden bpo
Baden BPO & Software LLC is looking for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board.
Your responsibilities:
-Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face-to-face meetings.
-Excellent analytical and problem-solving skills.
-Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress.
-Conducting training sessions to help employees improve their skills and learn new processes.
-Monitor team performance and provide coaching and feedback to improve results.
-Meeting team retention targets and engaging in upselling and cross-selling.
-Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
Your background:
-Strong command on spoken & written English language.
-Minimum of 5+ years of experience in a similar role, with at least 2+ years in a BPO environment.
-2+ yrs of managerial experience.
-Solid understanding of BPO industry trends and best practices.
-Proficient in Microsoft Office and project management tools.
-Proven track record of managing successful BPO projects and delivering results.
-Strong leadership and people management skills with the ability to motivate and inspire teams.
Schedule: Monday to Friday, 6:00 pm – 2:30 am
Salary: AED7,000.00 – AED8,000.00/month