InvestSky
We are looking for someone passionate about building the next big thing and making a true impact in the region.
Key Responsibilities
Providing extraordinary service aligned with the company’s culture and objectives.
Support users with onboarding and Know-Your-Client documentation.
Respond to incoming questions or queries that might arise from users.
Assist users in navigating the platform, if needed.
Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing ‘Voice of Customers’ – customer complaints to the relevant team.
Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.
Competencies
Have experience working in customer-facing roles.
Strong written and verbal communication skills (Arabic and English).
Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communicative, and relationship-building.
Accountability and Ownership: Self-driven individual who can build and maintain high scale projects end to end.
Experienced in using Intercom or Zendesk.
Nice-to-have
Experience in a B2C company.
Basic understanding of the financial and investment ecosystems.
Benefits
Market-standard compensation;
Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;
You’ll never have to pay for our premium paid plans 😉
Being part of a founding team building something revolutionary in FinTech in the region.