Mabaat
An Operation Manager is responsible for the effective operational management of the properties so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
Responsibilities
Specifically, you will be responsible for performing the following tasks to the highest standards.
As Operation Manager, you will be responsible for the effective operational manages, you will be responsible for the effective operational management of the properties, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
Work in conjunction with the Business development manager / CEO to actively manage key property issues (including capital projects; customer service; refurbishment)
• Responsible for the overall management of the operation in all locations
• Be available on call 24 hours a day to resolve any urgent problems on emergencies
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the
organization.
• Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Identifying staff learning needs and assisting with the development
• Assessing and reviewing customer satisfaction and service recovery process.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness,
staff grooming & hospitality culture.
• Dealing with Suppliers / Vendors for quality products involving purchase Manager and providing
performance assessment of vendors every quarter to HO Purchase
• Keeping an eye on the operational budget
• Create and establish a culture of continuous improvement
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
What are we looking for?
Qualifications
To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow
Education:
Bachelor’s degree – business/hospitality or other relevant areas
Experience:
3 to 5 years (minimum)
Skills:
• Good communication Skills (Arabic & English; other languages are a plus)
• Organization Skills
• Leadership
• Integrity
• Ability to manage operations within budgetary constraints
• Knowledge of budgeting processes and an awareness of profit and loss concepts
• Good IT fluency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role