Paramount Hotel Dubai
We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
Join the cast of Paramount Hotel Dubai as a Guest Engagement Supervisor and start scripting your own story at Paramount.
Role Description:
Responsible for supervising the Guest Engagement Agents in ensuring a smooth operation. To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values.
Functional Accountabilities:
Ensure Guest Engagement team reviews and updates arrivals lists for the following day, and all departments are informed via daily ‘VIP’ lists
Ensure that pre-arrival calls are conducted by the Guest Engagement team and to contact personally highlighted VIPs prior to their arrivals
Ensure that all VIP arrival units for the day are checked by him/herself and the team, ensuring timely readiness, presence of preferences and condition of room
Along with Assistant Producer on Location Services, Transportation Manager and Duty Manager of the day, to ensure full preparation and effective running of the operation and VIP check in process
Perform any related duties and special projects as requested
Ensure permanent lobby presence of Guest Engagement team
Ensure that each guest is escorted by doorman to the reception desk and introduced properly
Ensure that curb side guests and Top suite guests are offered in room check in or in the VIP lounge
Build and maintain a welcoming and close relationship with Hotel clientele
Ensure all guests are contacted for courtesy on daily basis and to contact personally, VIP, special attention, and complaint guest
To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotel facilities and services
Ensure that Guest Engagement team updates and maintains guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments
Spot-check the delivery of amenities of in-house long-staying guests
Follow up with the operational departments of hotels of guest complaint resolution
Ensure that no guest leaves dissatisfied, by maximizing closure of guest complaint
Qualifications:
Experience and Technical Knowledge
Minimum of 3 years luxury hotel experience in Front Office or Guest Relation
Degree qualification from a recognized hotel or business school.
Proficiency in spoken and written business English
Minimum of 1 year supervisory experience
Knowledgeable with Opera PMS