Raqtan
Operations Coordinator Jobs in Saudi Arabia
What we need :
We’re seeking a passionate and diligent Operations Coordinator who will focus on executing the operations of SphereY with the ability to coordinate with freelance and our technicians, and extract reports to present them in an excel format to management. Candidate needs to also be very good at negotiating and coordinating with spare parts admins, logistics department to resolve issues.
Please read on to find out what you will be responsible for, and what qualifications you should possess:
What you will do:
Collaborating with management on planning and maintaining short and long-term business development plans.
Scheduling all jobs for assigned customers with time discipline and quality of information, and to follow up with technicians to ensure the job is executed on time flawlessly.
Supporting customers with respectful, friendly, and professional manners by responding to calls, emails, live chat, or social media channels..
Assuring the satisfaction of customers by understanding their issues, solving problems, and providing necessary support.
Maintaining product and improving product content.
Preparing daily, weekly, and monthly service reports.
Maintaining the clients’ database up to date.
Following up with customers regarding issues.
Undertaking any other operational duties as requested by your line manager on a permanent or temporary basis.
Required Qualifications:
Diploma or Bachelor’s Degree in Business, MIS or related
0-2 years experience
Knowledge of Microsoft office skills, especially Excel
English and Arabic Fluency
Preferred Qualifications:
Excellent time management and organization
Attention to details
Creative thinking and problem-solving skills
Written and verbal communication skills
Strong organizational skills with the ability to multitask
In-depth knowledge of the industry and its current events
Good negotiation skills
Excellent interpersonal skills
Ability to work under pressure
What you can expect:
Very open, transparent culture where we value skills and commitment, and create great opportunities for our top talents
Opportunities for professional growth and motivation.
Startup-like vibes but at the same time well-funded, established, stable company