Shepherd Search Group® Inc.
Senior Operations Executive Jobs in Saudi Arabia
• Customer/Carrier/Supplier follow-up
• Schedule appointments
• Provide shipment information
• Tracking and tracing
• Data Entry
• Invoicing & ensure delivery of documents / BL to the customers on time
• Promote the company name and values.
• Developing new ideas/ strategies.
• Operating as the lead point of contact for any and all matters specific to your accounts
• Ensure the timely and successful delivery of our services according to
customers’ requirements.
• Assist the management and the team with any assigned special projects and provide back up to the team when required.
• Follow up and handle transactions related to export / import customs formalities.
• Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
• Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
• Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs;
forward complex or escalated customer needs as appropriate.
• Interface with airlines, ocean shipping, truck and related carriers to understand requirements.