Wyndham Destinations
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
Sales Manager
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
Effectively administer and openly support all Company and sales policies and guidelines
Deliver the required sales targets
Represent the Company in an ethical, moral and professional manner
Train, educate, and monitor the performance goals of all sales employees
Monitor the performance of sales consultants and take corrective action where required
Maintain a professional approach while participating in or conducting meetings
Acknowledge the achievements of team members
Share the role of presenter/trainer as required
Lead by example in both professional and personal conduct
Adhere to industry and Company best practices
Support marketing programs and educate sales staff on the marketing strategies
Establish a positive team attitude towards exceeding site generated lead objectives
Actively participate in management duties, training sessions and sales meetings and provide on-site support to sales employees
Ensure the sales team maintains a positive interface with all on-site and corporate departments and actively support Developer Representative recommendations
Develop community relations between the Company and the neighbourhood
Utilise sales, marketing and fiscal reports to assist in managing the site on a profitable basis
Provide a safe and healthy work environment for all employees and guests
Stays current with required government licenses
Ensure all employees stay current with required government licenses, work permits, etc.
Build, develop and manage an engaged team with a Count on Me! attitude and living our core values of Integrity, Leadership, Innovation and Growth
Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
Establish service quality standards based on internal customer requirements
Identify trends/root causes and take action to ensure desired results are achieved
Develop and sponsor initiatives that foster open communication
Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
Employees must ensure they comply with WDAP’s OH&S Policy, procedures and any reasonable instruction given by WDAP.
Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
Display Hospitality with Heart customer centric focused service to all internal and external parties
Display innovation through inspiring, creating and improving processes and products.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
Key Position Criteria
A minimum of 3 years’ experience in Timeshare Sales;
A minimum of 2 years’ experience in Timeshare Sales Management (preferred);
Experience with ‘Points’ based timeshare as well as Podium and Group Presentations;
Proven sales performance, including industry awards;
Ability to recognise commercial trends and their application to the business; and additional language skills would be an advantage.
Sound leadership ability, including motivating, coaching and performance management
Ability to conduct effective, inspiring and motivating sales meetings
Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale
Sound problem solving and negotiating skills
Positive and enthusiastic attitude and ability to motivate sales staff to high levels of performance
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Base Salary coupled with a generous Incentive Plan
Discounted Hotel & Resort stays globally
Subsidised Private Health Insurance upon successful completion of probation