Colleges of Excellence
The Head of Account Management role is to oversee and handle the most important client accounts in the company. He/she will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. Their main goal is to contribute in sustaining and growing CoE business to achieve long-term success.
ROLES AND RESPONSIBILITIES
Leadership Roles & Responsibilities:
1 Department Strategy and Procedures
Formulate, monitor department’s strategy and business plans, determine the necessary budget and resources to be in line with the vision, mission and the strategic objectives of the company.
Develop, manage, and improve department’s policies, procedures and business model that are sufficient and appropriate for the processing of all of the department’s activities in accordance with leading practices, ensure that the implementation of operation activities is fully compliant with the approved policies, procedures, rules and regulations.
2 Budgeting and Financial Resources
Develop and oversee the execution of the department’s business plan and budget in accordance with company’s overall strategic objectives and in coordination with concerned stakeholders.
Oversee all department functions and activities to ensure optimal utilization of financial and human resources in an effective and efficient manner.
3 Department Performance
Set, monitor operational objectives and indicators for assessing the department performance, oversees department and employee’s performance periodically in accordance with the objectives of the company and take necessary corrective actions when needed to ensure their achievement.
Maintain knowledge of trends, best practices, regulatory changes and new technologies, applies this knowledge to communicate changes in process, practice, and resources to top management.
4 People Development
Provide ongoing guidance and coaching to department staff, facilitates their professional development, training, and certification activities.
Provide professional development support and performs periodic performance reviews for direct subordinates based on company’s Performance Management System.
Operational Roles & Responsibilities:
1 Customer Relationship Management
Develop strategies to grow existing accounts and ensure quality and cost-effective services
Drive and motivate teams to expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Lead and inspire teams in the process of negotiating contracts with the client and establishing a timeline of performance.
Oversee the phase of analysis of client data to provide customer relationship management
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
Play an integral part in generating new sales mainly from the existing and ongoing projects that will turn into long-lasting relationships.
Strategic planning to improve client results.
2 Customer Accounts
Establishing and overseeing internal budgets within CoE and external budgets with the CoE clients
Initiate and drive the preparation of regular reports of progress and forecasts to internal and external stakeholders.
3 Customer Service
Attain and resolve any issues and problems faced by customers/clients and deal with complaints to maintain trust for the CoE brand
Keep being well informed and aware with industry and market trends and best practices
QUALIFICATION AND PROFESSIONAL CERTIFICATIONS
Bachelor’s degree in Business Administration, Accounting or other related fields.
Master’s degree in Business Administration or other related fields is preferred.
Professional Certification in Customer Relationship Management (CRM), Sales Management is preferred
JOB EXPERIENCE
5 Years of experience in Account Management or Sales Field.