NSS ITC
We are looking for Customer Service Team Leader
Responsibilities:
• Manage a team of highly skilled Customer Service Representatives
• Independently resolve all queries regarding our product platform and services in a single interaction
• Recruiting and training Customer Service Representatives
• Analysing the performance of the Customer Service Team members
• Preparing and setting monthly and weekly sales targets
• Building and maintaining long-term customer relations
• Preparing and presenting detailed and accurate reports
• Addressing any customer queries and complaints
• Maintaining an updated record of all important customer information in the database
• Assisting in developing chat/call scripts
• Recording calls and meetings details for future reference
• Keeping a track of KPIs
• Taking up any urgent requests or queries in a timely manner
• Any other task, specified by the Reporting Manager
Preferred Qualification:
Bachelor’s degree in Commerce, Marketing, Business Management, or a related field
Work Location: Ras al Khaimah, United Arab Emirates
Start Date: Immediate
Mandatory Languages: Hindi, English
Additional benefits will be provided