NSS ITC
Telesales Team Leader Jobs in UAE
Responsibilities:
• Manage a team of highly skilled and motivated Telesales Representatives
• Independently resolve all queries regarding our product platform and services in a single interaction
• Recruiting and training Telesales Representatives
• Assisting in the development of effective sales strategies
• Implementing and monitoring the performance of sales strategies
• Analysing the performance of the telesales team members
• Preparing and setting monthly and weekly sales targets
• Preparing and presenting detailed and accurate sales reports
• Assisting in developing sales scripts
• Recording sales calls and meetings details for future reference
• Keeping a track of KPIs, rewards and recognitions for team members
Essential Requirements:
• Should have managed end-to-end outbound operations and a large team of 20-25 agents for Telesales for
at least 6-8 years – MANDATORY
• Demonstrated ability to hire and develop a strong team
• Prior experience in Dialer Management and CRM namely Sugar and Samespace – PREFERRED
• Experience in WFM (Scheduling, Capacity Planning & Forecasting) and knowledge in WFM tools like NICE,
Verint & Aspect – PREFERRED
Preferred Qualification:
Minimum qualification of a Bachelor’s degree in Marketing, Business Management, or a related field
Previous experience in iGaming/Entertainment/E-Commerce; and Master’s Degree would be an added advantage
Work Location: Ras al Khaimah
Notice period: Immediate to 1 week