Careers Hive
A renowned Travel services company is looking for Customer Services in its Dubai office.
To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with high service standards.
The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities.
Responsibilities:
Excellent discipline and grooming standards are displayed at all times while on duty.
Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing.
Generate a list of pending requests from DMIS to analyse advance work load profile.
Requirements:
O Levels or equivalent.
2 + years experience in a Customer Service role.
Proficiency in spoken and written English