DARWISH BIN AHMED & SONS
Job Title: Front Desk Customer Service Receptionist (Female Only)
Location: Abu Dhabi, United Arab Emirates (Al Raha Beach area)
Job Description:
We are seeking a highly motivated and skilled Front Desk Customer Service Receptionist to join our team in Abu Dhabi, United Arab Emirates. The successful candidate will be responsible for providing exceptional customer service and support to our clients, as well as managing the front desk and reception area.
The ideal candidate will have excellent communication skills and be a native English speaker with a strong command of the language, both written and verbal. They should have experience in management support and be able to handle customer inquiries and complaints with patience, tact, and a positive attitude.
This position is open to female candidates only.
Responsibilities:
Manage the front desk and reception area, including greeting clients and answering phone calls
Respond to customer inquiries and complaints in person and via phone, email, and chat
Resolve customer issues in a timely and satisfactory manner
Maintain accurate records of customer interactions and transactions
Provide timely and effective solutions to customer inquiries and complaints
Maintain a high level of product knowledge
Meet or exceed performance goals and metrics
Provide management support as needed
Requirements:
Native English speaker (both written and verbal)
1+ years of customer service and management support experience
Strong communication skills, both written and verbal
Ability to work in a fast-paced environment
Proficiency in using computers and web-based platforms
Good knowledge of Microsoft Office apps (Excel, Word, etc.)
We offer ongoing training and development opportunities, and a supportive team environment. If you have a passion for customer service and are looking for a challenging and rewarding role, we encourage you to apply.