NSS ITC

Payment Analyst- Customer Service Representative Jobs in UAE

Duties and responsibilities:

• Answering customers’ enquiries via Chat and Email providing the right information

• Identifying customer needs and helping customers use specific features

• Responding efficiently and accurately to customers, explaining possible solutions, and

ensuring that customers feel supported and valued

• Engaging in active listening with customers, confirming or clarifying information and

diffusing angry customers, as needed

• Communicates with other departments to answer customers’ inquiries, solve their

problems and fulfill their needs

• Building lasting relationships with clients and other team members based on trust and

reliability.

• Utilising software, databases, scripts, and tools appropriately

• Must have experience in handling payments and fraud analysis

Job Requirements

Academic Background & Professional Experience:

• 2 – 3+ years of experience in customer service experience (preferably in Calls, Chat and

Email channels).

• Must have experience in online payment or banking, desired

Language: Hindi, English

Start Date: Immediate

Current Location: Dubai