ECCO Gulf WLL
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers.
Management and resolve customer complaints
Agent Qualifications and Skills
Bachelor’s degree
Proficient in relevant computer applications
Strong phone and verbal communication skills along with active listening and written communication skills
1-3 years of experience in working in a banking sector as call center / customer service agent
Basic Knowledge of banking transactions
Excellent data entry and typing skills
Ability to handle stressful situation appropriately
Strong knowledge or idea in a call canter terminology