khales.ae
Job description Customer Services & Front Desk
RESPONSIBILITIES:
Address key contacts by phone calls at potential client companies to be a way to business initiation and a way to assist the marketing and sales manager.
Schedule one-on-one conference calls/meetings with clients to explain services to guide their choices.
Understand the problems and challenges of clients and identify ways the business could better address those needs.
Maintain relations to ensure good quality services by meeting their expectations.
Provide a follow-up and feedback on the clients’ reports either the verbal or the non-verbal.
Submit a monthly report on clients’ needs/complaints/analysis/statuses.
Provide clients with information on our services, procedures, and protocols whenever needed.
Respond to Clients’ complaints regarding services and ensure that concerns are handled properly.
Preparing a list showing clients categories where the lowest category represents the customer who is hesitant about the service and the highest is who took a step towards signing a contract and paying an initial deposit.
Define a phone call strategy with the Director, marketing and sales to maintain long-term successful relationships with clients.
Cooperate with the marketing team responsible to:
1. Create and promote newsworthy, industry-leading content matching what is heard/asked by customers.
2. Help develop a positive reputation with the public through various unpaid or earned forms of communication.
3. Build outreach email lists for content promotion campaigns and PR outreach campaigns that give a competitive advantage.
4. Suggest stories inspired from your daily narrations via phone calls such that these stories resonate with the clients.
5. Suggest new ideas to increase social digital channels traffic.
Establish effective relationships and collaborations with other departments (Marketing, Finance, administration, etc.) to address key business issues and opportunities.
Support in Data gathering & Data entry.
Work professionally with the internal team to achieve the goals set and coordination among the work team individuals.
SKILLS:
Excellent English & Arabic with an Emirati dialect [Listening/Speaking/Writing].
Persuasive Speaking Skills.
Empathy.
Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control.
Taking Responsibility.
Patience.
Effective Listening.
Attentiveness.
Time Management.
Willingness to Improve.
Ability to admit “You Don’t Have the Answer”.
Control your temper.
REQUIREMENTS:
Female Candidates (Arab only)
Can speak excellent English & Arabic with an Emirati dialect [Listening/Speaking/Writing].
Qualification: High School or equivalent
3 years min experience in Call Center.
Excellent communication skills.
Location: FUJAIRAH UAE