Malomatia
Customer Service Representative Job Objective
To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details
Job Roles and Responsibilities
Answering telephone calls in a timely manner and providing helpful accurate information to callers.
Demonstrate high level of empathy during interactions with the caller.
Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
Keeping database up to date
Ensure adherence to company policies, procedures and practices.
Providing good customer service to callers by always demonstrating showing positive behavior.
Attend training courses relevant to the role and implement the training as appropriate.
Establishing and maintaining effective working relationships
Communicating effectively verbally and in writing in both Arabic and English.
Work as a team with other colleagues to carry out work smoothly.
To understand the need for and maintain strict confidentiality at all times
Key Interactions
Customers
Team Leaders
Support Team
HR
IT Team
Skill & Experience
Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
Excellent written and verbal communication.
Solution focused and High problem solving skills
Excellent time management and self-organizing
Good typing speed
Experience with usage of MS Windows and MS office and related tools
Educational Qualification
High School and Above
Behavioral Skill
Highly Empathetic
Ability to work under pressure
Flexible hours
Patient, Motivated self-starter
Excellent communication with the team
Presentation and negotiation talent
Displays positive professional outlook and behavior