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Customer Service Representative Jobs in Saudi Arabia
Task
Respond and resolve customer queries through different channels (phone, email or chat).
Manage large amounts of incoming customer queries and complaints within dedicated time.
Work with customer service team to ensure proper customer service is being delivered 27/07
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Contribute to team effort by accomplishing related results as needed
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution by the phone and email
Process and assist customers with orders and refunds
Qualifications:
Fluent in English
Call center or customer service experience (preferred)
Dedication to customer satisfaction
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Excellent communication skills.
Flexibility to work in different shifts (including morning, evenings, weekends or holidays)